Shipping and Delivery
Where does Paintbox ship?
Paintbox currently ships within to all 50 states. Unfortunately we cannot deliver to US territories (i.e. Puerto Rico) or Canada at this time.
How long will it take to receive my order?
All orders that are placed by 1pm EST will be processed and shipped the next day. Standard shipping is $4.95. Please allow 7 to 10 days for delivery to your address. Please note that nail polish can only be shipped via Ground shipping due to air transport regulations.
Can I request expedited shipping?
Paintbox offers expedited shipping for $10.95 via UPS Ground only to the 48 contiguous states, excluding Hawaii, Alaska, PO Boxes, and APO/FPO addresses. Delivery time is up to 5 to 6 days.
What is your return policy?
Paintbox will issue a refund to the original form of payment for defective items only. Please email firstname.lastname@example.org with a description of the defective product and for the return address. Refunds are issued once merchandise has undergone a quality control check upon receipt. Shipping fees are non-refundable. Please note we do not issue refunds for our services in studio or for gift card purchases.